FAQs

We accept payments through Mamopay, which is our primary payment processor. Mamopay allows you to make secure online payments using various methods such as credit cards, debit cards, and other payment options.

Once your order is successfully placed, it will be processed within 1-2 business days. Please note that our business days are from Monday to Friday, excluding public holidays.

The estimated delivery time for standard shipping within the UAE is 2-5 business days and GCC is from 5-14 day from the date of order processing. Please note that these are estimated times and actual delivery may vary depending on the destination and any unforeseen circumstances.

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on our website or through the shipping carrier's online tracking system.

Unfortunately, we are unable to change the shipping address once an order has been placed. Please double-check your shipping address before finalizing your purchase.

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on the availability of the item.

Yes, we accept returns within 5 days from the date of delivery. The item(s) must be unused, in the same condition as received, and in the original packaging. Please refer to our Returns Policy for detailed instructions on how to initiate a return.

Once we receive and inspect the returned item(s), we will notify you of the status of your refund. Refunds are typically processed within 5-7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

If your order has not been shipped yet, you may request a cancellation by contacting our customer service team. However, once an order has been shipped, it cannot be canceled.